If you have already purchased from us and have customer service questions click here

Please click the questions below to find the answers to our most Frequently Asked Questions.

Sales Questions

• How soon does my order ship?
• Do your products come with a warranty?
• What is your refund policy ?
• What forms of payment do you accept?
• Do you charge Sales Tax?
• What is your privacy policy?
• What do I do with my old battery?
• Do you Ship to PO Boxes, Military Addresses or Internationally?
• How difficult is it to change the iPod Battery?
• Do you have a Low Price Guarantee?

Please review the following before you move forward to the next level of customer care. Most questions can be answered or processed quickly through the following steps.

• How Do I Track My Order?
• How Do I Change My Shipping Address Before It Ships?
• Where Do I Get A Copy Of My Receipt?
• Where are the Video or Text Installation Instructions?
• Where is the Troubleshooting Help Page?
• How Do I Exchange or Return My Battery?
• How Do I Order Professional Installation After I Purchased My Battery?

If you have a more complex issue that needs attention please submit a trouble ticket directly to customer care and we will take care of it immediately.

Sales Department

To place an order
7 Days A Week, 24 Hours A Day
Phone: 1-888-635-5218 EXT 1

Customer Service

To inquire about an order
Monday - Friday: 8:00am - 4:00pm PST
Phone: 1-888-635-5218

Shipping Address

iBatteryDepot
23785 El Toro Rd Box #423
Lake Forest, CA 92630
USA

We appreciate your business and know that you will be happy with our products. We look forward to serving you soon.