This is the most difficult part. Just keep working on it. Make sure to watch our videos and follow the instructions carefully.
You can use a blow dryer on low settings for some iPods to warm it up a little to make it easier to open. You can also try using a guitar pick (medium or hard). That can also work.
For all but the mini you want to make sure to insert the tools behind the silver part and not directly in the side of the iPod. Try to start from middle instead of the top or bottom. You can also try pushing the white top down, into, and away from the edge of the silver bottom with your fingers to widen the gap.
2. I've just installed the battery on my iPod and now I'm getting an icon of a folder with an exclamation point. What now?
This symbol indicates that the hard drive is not completely connected to the motherboard. Please go back through the steps and try watching the online video. Make sure that the cable leading from the hard-drive is completely connected to the motherboard. This connection is not very easy to see or even hear when it connects, but you can usually feel both ends connect with your finger as you push them together.
3. The Scrollwheel On My iPod Doesn't Work.
Check to make sure the male plug is firmly connected to the female port. Make sure to check the connection to make sure that it hasn't been damaged. If you have damaged the plug you will need to contact us for further assistance.
4. No Sound On My Mini
There is a small component that connects to the motherboard at the top of the case near the battery. Check to make sure the component has not become disconnected from the motherboard. Just reconnected itand your audio should be restored back to normal.
If you would like to request Professional Installation for your iPod then please log into your order here. Click on the link on the page for more details about professional installation.
Battery Life Troubleshooting
We recommend that you fully charge and discharge your battery at least 2 times before completely using your battery. There are many factors that effect the usage of the battery.
If you feel you aren't getting the most out of your iPod battery, perform the simple test below before considering battery replacement. This test will help you determine how much life (playback time) you are truly getting from your battery. You may find that all you need to do to increase your batterys performance is to follow the guidelines at Apple's iPod battery website.
Note: The iPod battery indicator shows approximately how much charge is left in the battery. In some iPods, you may find that the battery indicator shows some charge left, but your iPod stops playing because the battery is, in fact, empty. In other cases, the battery indicator may show less than a full charge even though you've fully charged it.
Additionally, the battery meter may not update to show a full charge (after you've charged it) until after the iPod hard disk spins up. This does not necessarily mean something is wrong with your iPod battery.
iPod Battery Test Instructions
Download the latest iTunes software, and update your iPod™ and iPhone™ software.
Open iTunes.
Insert an audio CD that contains average length songs (3 to 8 minutes), and import the songs into your iTunes library using the MP3 Encoder set at 160 kbps, or the AAC Encoder set at 128 kbps. (See "iTunes: How to Choose Import Options" for instructions.)
Fully charge your iPod by connecting it to the Apple's iPod™ and iPhone™ Power Adapter, or to your computer's FireWire or USB port using the cable that came with iPod.
Once it's fully charged, connect your iPod to your computer (if it isn't already) and update it with the album you just imported into iTunes.
Eject device.
Disconnect the FireWire or USB cable from the device.
For iPod shuffle:
Turn iPod shuffle on by selecting either playlist mode or shuffle mode.
Press the Play button to play the album over and over until the battery is depleted.
For all other iPod models:
From the main menu, select Settings > Repeat and select the Repeat options until it says All.
Select Settings > Backlight Timer, then select Off.
Select Settings > EQ, then select Off.
Select the album you imported in the step 3, select any song, then press the Play button. The album should play over and over until the battery is depleted.
Make note of the time you first began playing a song on your iPod. When your battery depletes and iPod stops playing, jot down that time too
iPod Playback Times By Model
Using the start and end times you noted, calculate how long your iPod battery lasted. Then compare it with the playback times for your iPod model below.
Fifth Generation iPod (Late 2006) 80 GB
Music playback time: Up to 20 hours when fully charged.
Photo slideshow with music viewing time: Up to 6 hours when fully charged.
Video playback time: Up to 6.5 hours when fully charged.
Fifth Generation iPod (Late 2006) 30 GB
Music playback time: Up to 14 hours when fully charged.
Photo slideshow with music viewing time: Up to 4 hours when fully charged.
Video playback time: Up to 3.5 hours when fully charged.
Fifth Generation iPod (iPod with video) 60 GB
Music playback time: Up to 20 hours when fully charged.
Photo slideshow with music viewing time: Up to 4 hours when fully charged.
Video playback time: Up to 3 hours when fully charged.
Fifth Generation iPod (iPod with video) 30 GB
Music playback time: Up to 14 hours when fully charged.
Photo slideshow with music viewing time: Up to 3 hours when fully charged.
Video playback time: Up to 2 hours when fully charged.
iPod nano (Second Generation)
Up to 24 hours of music playtime when fully charged.
Up to 5 hours of photo slideshow with music viewing time when fully charged.
iPod nano
Up to 14 hours of music playtime when fully charged.
Up to 4 hours of photo slideshow with music viewing time when fully charged.
iPod shuffle
Up to 12 hours of continuous playback time.
iPod with color display
Up to 15 hours of continuous playback time.
iPod mini (Second Generation)
Up to 18 hours of continuous playback time.
iPod (Click Wheel)
Up to 12 hours of continuous playback time.
iPod mini
Up to 8 hours of continuous playback time.
Older iPod models, including iPod (scroll wheel), iPod (touch wheel), and iPod (dock connector)
Up to 8 hours of continuous playback time1.
If your test indicates that your iPod battery's playback time is significantly less than the times stated above, try these tips and tricks to get the most out of your iPod battery. Then test again.
If your test indicates that your iPod battery's playback time is significantly less than the times stated above, try these tips and tricks to get the most out of your iPod battery. Then test again.
If you still feel that your battery is bad or not lasting as long as it should you can go to returns and exchange the battery. 1% of all batteries have a possibility of failure.
Software Troubleshooting
Before we start, remember that if your iPod is under warranty, you should get it fixed or replaced by Apple (according to reports, they replace them with little fuss).
I get the "Sad Face iPod" on the screen of my iPod. For more information on iPod icons, please consult your manual or visit Apple's iPod Iconology here
This also relates to the diagnostic software noted above. The icon means that the disk scan was not able to recover the hard disk data. When this happens, try the steps below first.
Disk Mode:
If you can get the iPod into Disk Mode, you should be able to update and/or restore it (which will solve any software problem).
Connect the iPod to a power source (computer/wall charger)
Press and hold the Menu and Select buttons until the Apple logo appears, then...
...immediately switch to holding down the Select and Play/Pause buttons.
The screen should read "Disk Mode" at the top.
If that worked, then follow the iPod Updater steps below.
iPod Updater program:
You can try the iPod Updater and see if it'll get it going again.
With the iPod not connected...
Go to Start > All Programs > iPod > iPod Updater (folder) > iPod Updater (most recent date).
Once the iPod Updater loads, it will prompt you to attach the iPod, do so.
The iPod shows up (hopefully):
Update - if this is an option, take it! A load in of the new software may clear up the problem
Restore - Although this'll erase all your tunes, it will also erase any software problems.
Does the iPod appear in iTunes?
If it does show up in iTunes then restore the iPod.
Restoring will erase everything on the iPod and reload the software.
Highlight the iPod in the Source list. Under summary you'll see the option to restore.
Does the iPod appear in My Computer?
If you see the iPod under My Computer, we can format like any other hard drive (and remove it's iPodiness). Then we can try to restore it with the iPod updater.
From your desktop open My Computer.
Right click on the iPod and select Format. Please make sure that the settings are at Default.
