COMPANY POLICY

60 Day Money Back Guarantee

• We offer a 60 day money back guarantee for each product. The guarantee starts from the day your product ships. The guarantee is NO QUESTIONS ASKED. You can return the product for any reason. If you need to return a product please go to /returns/

 Warranty/Exchanges

• All Batteries receive a lifetime warranty and 60 day money back guarantee.
• All Accessories receive a 60 day warranty and 60 day money back guarantee.   
• All Professional Installations receive a 60 day warranty.
• A Warranty applies to any battery that cannot hold a charge. All batteries will be inspected to verify the battery does not hold a charge.
• Our lifetime warranty is non-transferable and replacement batteries can only be given to the original purchaser.
• We only exchange 1 accessory for the warranty.
• We only exchange 1 battery for the warranty. If an device needs more than 2 batteries then there is most likely be something wrong with the device.

Refunds & Exchange Products

Non Defective Product Refunds (60 days guarantee):

• If you wish to return the product within the 60 days warranty period from the ship date we will charge a 5% or $5 processing fee whichever is greater.
• The battery must not be removed from the packaging.  Any battery that has been removed from the packaging cannot receive a refund and can only receive an exchange.
• The product must be in its original condition, including the box, packaging and all accessories.
• You will need to get an RMA online and return the battery with the tools and the original packaging.  You are responsible for shipping the product back to us undamaged.
• After we receive the product and inspect it, the balance will be credited back to your credit card.
• All shipping costs for returned merchandise will be paid for by the customer, we will not reimburse for the shipping cost.
• The product must be returned for inspection within 10 days of the RMA for a refund.
• Any product returned after the 60 days warranty period or 10 days after the RMA date will only be eligible for an exchange
• The customer is responsible for shipping the item back with a tracking number. We are not responsible for lost merchandise in transit back to us. We recommend tracking and insurance.
• If the product has been damaged from accidents other usage or damages in transit we cannot offer a refund or exchange. Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user’s part.

Defective Product Exchanges (within 60 days of initial ship date):

• If you wish to receive an exchange for a defective or faulty product within the 60 days guarantee period from the ship date, you must go through our online RMA process at /returns/.
• You will need to return the product.  You are responsible for shipping the product back to us undamaged. We will reimburse $5 for the return shipping fee.
• The product must be in its original condition, including the box, packaging and all accessories.
• After verification that the product is faulty we will send out a replacement product as soon as possible.
• The buyer is responsible for the shipping fee back to us. 
• We are responsible for the reshipping fee. 

Defective Product Exchanges (after 60 days of initial ship date):

• If you wish to receive an exchange after the 60 days guarantee period from the ship date, you must go through our online RMA process at /returns/.
• You will need to return the product.  You are responsible for shipping the product back to us.
• After receiving the product and testing it, we process the exchange within 4 business days and ship immediately based on availability of stock.
• The product must be in its original condition, including the box, packaging and all accessories.
• The buyer is responsible for shipping the original product back to our company.  We will not reimburse the shipping fee.
• The buyer will need to pay the standard shipping and handling charges that are applicable at the time - these shipping and handling charges will be displayed in the return/exchange screen.
• We only exchange 1 battery for the warranty.

Purchased Wrong Product:

• If the buyer purchased a wrong product, then the buyer may get an RMA for a refund at /returns/
• The buyer must inform us within the first 10 days of delivery.
• You will need to return the product in its original condition, including the box, packaging and all accessories. You are responsible for shipping the product back to us undamaged.
• The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee.
• A 5% or $5 processing fee will be applied for all returns and exchanges.
• The buyer is responsible for any new shipping fees that may be applicable at the time.

Company Shipped Wrong Product:

• If we have mistakenly shipped a wrong product, then we will reship the correct product depending on availability of the product in stock.
• The buyer must inform us within the first 10 days of delivery.
• Depending on the type of product, our customer service team will request for additional information for clarification and confirmation.  In addition we may request for a photographic proof.
• The product must be returned with our RMA number within 10 days.
• You will need to return the product in its original condition, including the box, packaging and all accessories. You are responsible for shipping the product back to us undamaged. We will reimburse $5 for the return shipping fee.
• The company will ship out the correct product as soon as possible depending upon availability of stock.

Lost Orders:

• A product is considered lost if it does not reach the buyer after 2 weeks of delivery.
• If the tracking number shows that it was delivered to your address, we are no longer liable.  You must contact the shipping company with the tracking number that we supply.
• If the tracking number states that it was not delivered, you will need to fill out an affidavit, sign it and email or fax back to our customer service department and we will reship the package.  We have the right to wait an additional 2 weeks for investigation with the shipping carrier.
• We are responsible for the reshipping fee.

Damaged or Stolen Product From Shipping:

• A product is considered damaged from shipping when the shipping company includes a letter that the packaged was torn open and damaged by the shipper.  You must contact our customer service department and fill out an affidavit to be signed and sent back to us. 
• A product is also considered damaged if when you open the packaging, the product has cracks or physical visual damage.
• A product is considered stolen from shipping when the shipping company includes a letter that the packaged was torn open and the content is missing.  You must contact our customer service department and fill out an affidavit to be signed and sent back to us. 
• Once we receive the damaged battery, a signed affidavit, and a letter from the shipping carrier for the damaged or stolen product, we will reship another battery at our cost.
• Damaged product(s) must be returned within 10 days of the RMA. If they are not received within 10 days then there will be an additional $10 fee.
• The buyer is responsible for shipping the original product back to our company.  We will not reimburse the shipping fee.

Wrong Address & Undeliverable Address:

• If the buyer informs us that he has provided a wrong shipping address we will try to intercept the order but we cannot guarantee it because we process orders quickly.
• If the buyer has provided a wrong address and if the order is not returned to us, then we are not responsible.  This would be considered a Lost Order (see Lost Order in our policies). We will not issue a refund.
• If the order is returned to us due to an undeliverable address (or other unknown reasons), then the buyer may request for a reshipment. The buyer is responsible for the current shipping and handling fees.
• If the buyer has provided a wrong address and the order are returned to us, then the buyer may request to cancel the order.  The buyer is responsible for the current shipping/handling fees and the processing fee.

Cancelled Order:

• If the buyer requests to cancel an order, then we will try to intercept the order but we cannot guarantee it because we ship out orders very quickly.
• If the order cannot be intercepted, then the “Non Defective Product Refunds (60 days warranty)” apply.  When receiving the package you can write “Refuse Delivery” on the package and give it back to the shipping carrier. 
• If the order can be intercepted, then we will cancel the order and refund the full amount.

Professional Installations:

• If your device is broken and the preliminary test indicates something else is wrong with your device, we will send you an electronic email of the preliminary test results. We will also follow up with a phone call within 24 hours or by the end of the next available business day to either proceed with the battery installation or have us send your device back to you without changing the battery. You must respond within five business days with an approval to proceed with the installation or we will ship your device back to you. We will charge a $20 service fee for testing and shipping. We will refund the cost of the battery.
  
• If you send us your device dismantled or open then we will not be held responsible any damages that occurred prior to us receiving your device.
  
• There are times when a device is broken and needs additional repairs that have nothing to do with the battery. We offer most repairs and an affordable quote will be sent to your E-mail address. If you approve the quote, we will bill your credit card for the repair(s). If you chose not to repair your device we will send it back to you minus the $20 service fee. We can also recycle your device if you don't want us to ship it back.
• Remove any pass codes before you send in your device. In order for us to test your device, we would remove your pass code by resetting your device (We would only reset the device as a last resort).
• Make sure that you have backed up all of your data and information on your device prior to shipping it to us for Professional Installation or Repairs. We will NOT be held liable for any lost data or information during the professional installations or repairs.

Back Ordered Product:

• You will be notified when you purchase your product by email if a product is on backorder.
• The buyer may contact Customer Service during normal business hours to confirm the product inventory's status. Please be aware the Sales Department does not have current inventory status.
• The buyer will be contacted when the product is available and shipped out with tracking information.
• The buyer may request a full refund from Customer Service at any time before the product ships out.
• The buyer may change their address before their back order ships by logging into their order at /returns/

International Orders:

• We currently only offer United States Postal Services (USPS) International shipping method. USPS do not offer any tracking number with this shipping method. We are currently working on offering other international shipping methods such as UPS or FedEx in the future, however it is not available at this time. The delivery time will vary due to customs and usually take 2-4 weeks.
• If you chose to buy from us and have it shipped internationally we will send you an email once your order is placed online to confirm your correct shipping address.
• We will also require that you agree to our term and condition should a product get lost in transit, which we have no control over. There will be no refunds once you agree to us shipping the product. We are no longer liable once it leaves our warehouse.

Other Disclaimers:

• If the product has been damaged from accidents, other usage or damages in use we cannot offer a refund or exchange. Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user’s part.
• We will provide a Returned Merchandise Authorization (RMA) number for each product that needs to be returned. We do not allow returns without first going through our online RMA process of getting a number.
• We reserve the right to replace any product that has been removed from our product line with a new product of comparable value and functionality. We disclaim any other warranties be they expressed or implied except as expressly set forth herein.
• All warrantees are voided if returned product is found to be abused, scratched, mishandled, mislabeled, modified, or altered in any way.

Instructions for Returning Product:

• Please go to /returns/  to get an RMA number BEFORE returning the product.
• Products without a RMA number will not be accepted – we have the right to refuse shipments or charge the customer a $10 processing fee.
• Write the RMA number on the front of the package.
• Always include a copy of your RMA sheet. If you lost your RMA sheet you can write on a piece of paper your original order number and we can process your RMA – only if you already have processed your RMA online and lost your sheet or did not print it out.
• The customer is liable for shipping the item back with a tracking number. We are not responsible for lost merchandise in transit back to us. We recommend insurance.
• If you need us to ship it to a different address other than what we have on file, you will need to call one of our customer service representative during normal business hours and request a change of ship to address. You can also change the shipping address before the order ships by logging into /shipping/.
• Please keep a copy of the tracking and/or insurance information when you send your device back to us. If we sent an iBox to you then please write down the information on the label of the box.
• Please allow up to 5 business days to process your returns or exchanges (once we receive your merchandise with your RMA).
• Please send your return package to the following address.

            iPod Battery Depot
            23785 El Toro Rd., Box #423
            Lake Forest, CA 92630
            USA