TROUBLE SHOOTING TIPS
Please review the following before selecting the next level of customer care. Most questions can be answered or processed quickly through the following steps. We encourage the use of our online system, as it facilitates faster, more reliable service.
Click here for written and video instructions
Click here for iPod clickwheel and iPod touch screen trouble shooting tips
EXCHANGE/WARRANTY ISSUES (RMA)
Click here If you need to exchange or return your product(s)
ORDER TRACKING / VERIFICATION / BACKORDER STATUS
Click here to receive tracking numbers and information on your shipment
iPod and iPhone Repair Status
Click here for your status on installation service
CHANGE OF SHIPPING ADDRESS
Click here if you need to change your shipping address before the product ships.
RE-ISSUE A RECEIPT
Click here to retrieve your receipt at any time.
If you would like speak with a customer service representative, call 888-635-5218 8AM-4PM PST Monday - Friday.
If you must resolve a more complex, time-sensitive issue not covered by the preceding options, please fill out the form below. Our team will promptly address your concerns. If the issue is best served by our online options, a customer service representative will redirect you to this area. Thank you for supporting iPod Battery Depot.
All Other Requests
For non-customer service inquiries including marketing, manufacturing/supply, and business development, please use the form below or call us at 888-635-5218 Ext. 6.
iPod Battery Depot
For Returns or Exchanges Please obtain a RMA
For You Ship Installation Please check your email or contact us
Our Shipping receiving Address for all other items
iPod Battery Depot
23785 El Toro Road #423
Lake Forest, CA 92630
If you have determined that our automated system is insufficient for resolving your issue, please submit a trouble ticket below. Please note that our customer support consultants respond more quickly to support tickets than to phone calls or voicemails. Please enter the required information indicated in BLUE.